Privacy Policy

RankConvert ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what personal information we collect, why we collect it, how it is used, and the choices you have about that information.

By using our website (rankconvert.com.au) or engaging our services, you agree to the terms outlined below.

We collect information that you provide directly to us, including:

• Name, business name, email address and phone number submitted through enquiry forms
• Website URL and details about your business goals
• Billing information used to process invoices
• Communications between you and our team

We also automatically collect anonymous technical information when you visit our website, such as browser type, device, referring URL, pages viewed and general geographic location.

Information you provide is used to:

• Respond to enquiries and schedule strategy calls
• Deliver the services agreed to under an engagement
• Send occasional updates about our services (opt-out at any time)
• Improve our website, marketing and services
• Meet our legal and tax obligations

Our website uses cookies and similar technologies (including Google Analytics and Meta Pixel) to understand how visitors use the site. This data is aggregated and does not identify you personally.

You can control cookies through your browser settings. Disabling cookies may reduce the functionality of some parts of the site.

We do not sell or rent your personal information. We may share information with trusted service providers strictly for the purpose of running our business — such as email delivery, hosting, analytics, and payment processing. These providers are bound by confidentiality obligations.

We may also disclose information where required by law or to protect our legal rights.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. This includes secure hosting, HTTPS, restricted internal access and regular review of our security practices. No system, however, is completely secure, and we cannot guarantee absolute security.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new "last updated" date.

Questions about this policy or how we handle your information? Email grow@rankconvert.com.au or call 0478 186 355. You can also use our contact page.